I took my oldest daughter to the doctor recently. Her appointment was later in the day and there were two employees checking people in. Two different people doing the same job but going about it with different attitudes. One was a lazy employee who probably needed to attend Time Management Training and the other was smiley.
One smiled and dispensed pleasantries. The other had a permanent scowl on her face and talked it short staccato sentences. I wasn’t the only one who noticed. As we sat there waiting my daughter leaned over and whispered, “Someone’s kinda cranky!” Scanning the room you could tell on other’s faces they noticed it too.
It was interesting to see how fellow employees left her alone but spoke and laughed freely with the friendlier check-in person.
Even more interesting was how when both were free that people who had just entered the office tended to gravitate to the nicer employee. Just a quick look at the facial expressions and body language guided them away from negativity.
Perhaps the angry employee had a really bad day. Maybe things at home weighed on her mind. There could be a million different reasons for not being the most chipper person in the world. Nonetheless, there are always going to be members of staff that you have no idea how they passed the employee analytical skills test and it shows on a daily basis!
I’m not here to judge. Just sharing some observations and taking mental notes for the next time I’m not having the greatest day. Maybe I’ll look back on this and try to turn my attitude around or at the very least do my best to fake it!
Which employee were you today… and which one will you be tomorrow?