Extra effort on the little details often doesn’t take a lot of extra time but it can make a big impression. That’s the lesson I learned recently from a simple roll of toilet paper.
Well, it wasn’t really the toilet paper itself. It was what the new person cleaning my office did to it. While cleaning the restroom she folded the corners under on the roll to make a point. Just like what you might find in a fancy hotel.
How long did it take to do? Ten or fifteen seconds, max. It’s not like it was hard to do. Folding the toilet paper that way isn’t necessary. It serves no real actual purpose and I’m sure it isn’t part of the job description.
What that simple act showed me was little details matter and can really make a big impression. It also pointed out the importance of having pride in your work… because it’s obvious the person that did this took pride theirs.